Shipping and Delivery

• What is pre-order?

  Sometimes when our stock start selling like hotcakes, unfortunately we can completely sell out before our next round of stock reaches us. If this happens, we will put those units up for pre-order before they’ve arrived.

• How does shipping and delivery work?

  You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your product is on its way - now what?
   
  Once an order is placed, our team will carefully collect your products from the clouds and package it with hugs and love, so please allow up to 24-72 hours for our team to pick and pack your order. All orders are sent when all items are ready in full - this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time.
   
  Your order will then gently be sent via the Australia Post and then it should be safely in your patiently waiting hands within 2-8 business days**.
   
  As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey. Although we require a signature on delivery, due to current COVID-19 limitations this is at the discretion of the Australia Post’s delivery driver and they may leave your package in a safe place, or take it to your nearest post office if you are not home.
   
  *Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
   
  **Please note: all shipping timeframes are from the advertised date of dispatch.

• How much do I pay for shipping?

  If you’re located in Australia, standard shipping is free on all orders over $500. For orders under $500, standard shipping fees apply.
   
  Multiple shipping options are available at check out. These include Express Shipping so you can get your order even FASTER!

• When will my order arrive?

  Once your order is picked and packed, the magical journey from Hunting Supplies HQ to your front door begins. We have two shipping options for you to choose from.
   
  Express Shipping is available for all regions in Australia with an expected delivery between 1-3 days.
   
  Standard Shipping is included free on all orders over $500. Expected delivery is between 2-8 business days.
   
  Express Shipping Standard Shipping Metro 1-2 business days 2-4 business days Regional 1-3 business days 3-8 business days
   
  *Please note: Although Australia Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.

• How do I track my order?

  Yay, time to celebrate – it’s on its way! After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a Tracking Number. This will take you directly to the Australia Post site so you can follow the live tracking updates!
   
  Haven’t received your shipping confirmation email yet? Your order may be on pre-order, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until that pre-order date.

• What is covered shipping?

  Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue with Australia Post (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened. If you purchase covered shipping, after our Australia Post investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straightaway. If you choose not to purchase covered shipping, we are unable to guarantee a replacement for your stolen item.

• Help, I think my order is lost/hasn’t been delivered?

  Think your order might be lost in transit? Although Australia Post quote us 2-8 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
   
  If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post.
   
  *Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.

• Can I change my shipping address?

  Oops, your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.
   
  If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.
   
  *Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

• Do you ship internationally?

  We most certainly can

• Are there any customs/import fees?

  All of our products are shipped right here in Australia, out of our headquarters. This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard.

Returns and Exchanges

• Do you have a returns policy?

  Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer free returns for 30 days from date of delivery/receiving of order.
   
  However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
   
  1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
   
  2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
   
  3. Item(s) must be in the original packaging, which must be in original condition.
   
  This includes attached manuals, cables and all included accessories. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
   
  *Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

• How long do I have to return my order?

  If you’re located in Australia, standard shipping is free on all orders over $500. For orders under $500, standard shipping fees apply. Multiple shipping options are available at check out. These include Express Shipping so you can get your order even FASTER!

• Can I return my order for a refund?

  Sadly, we know that sometimes that our products is just not quite the right fit for some people. You can certainly return your order to us for a full refund, provided it is returned within 30 days.
   
  *Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition to be eligible for a return.
   
  **Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

• Can I exchange my order for a different product?

  Another product caught your eye? It happens – trust us, our wardrobes are full of them! You can certainly return your order to us for an exchange to a new product, provided it is returned within 30 days.
   
  *Please note: all products must be returned in as new condition to be eligible for a return.

• Do I have to pay for returns?

  If we make a mistake within Australia, your return will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team at sales@huntingsuppliesaustralia.com.au and they will be able to help you along the way.
   
  If you have changed your mind or wish to return your order. You will be asked to pay for all shipping fees to return the item to us.
   
  *Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.

• How long does it take for my return/exchange to be processed?

  We are working hard behind the scenes to get orders in and out of our headquarters. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

• How long does it take for my refund to be processed?

  We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

Payment

• How secure is your payment?

  All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

• What payment types do you offer?

  We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!
   
  Need a little longer to pay for your order? We offer Afterpay payment plans for Australian customers only.

• Do you have payment plan options?

  For when payday is just that bit too far away, we have 2 payment plans available. You can select from Afterpay, provided you are located in Australia.
   
  *Please note: These are separate companies to us and you will need to create an account with either of them.

• How do I use a discount code?

  Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
   
  *Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for.

• I forgot to use my discount code!

  Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply email our awesome team at sales@huntingsuppliesaustralia.com.au and they will be happy to help correct this for you.
   
  *Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for.

• What currency is the store in?

  All pricing for our Australian store is listed in Australian dollars (AUD). Still kind of sad that the petition to call them ‘dollary-doos’ didn’t work though…

Contact Us

• I have an issue with my order, what can I do?

  Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

• I need to cancel or change my order!

  These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched you will need to go through our returns process.
   
  As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

• How do I contact you?

  Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is sales@huntingsuppliesaustralia.com.au This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from Melbourne to Perth, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
   
  *Please note: These are separate companies to us and you will need to create an account with either of them.

• How do I provide feedback?

  We always strive to be the best so we love hearing your thoughts. Should you have any feedback for us, please feel free to email us at sales@huntingsuppliesaustralia.com.au

• Where are you located?

  Our Hunting Supplies Australia HQ and Customer Service team are located in Hobart, Tasmania.
   
  *Please note: Our Hunting Supplies Australia HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.

• Emailing list

  Want fun, pun-filled, and always adorable emails straight to your inbox (plus stacks of awesome offers and discounts!)? Of course you do! You can sign up to our mailing list by emailing us at sales@huntingsuppliesaustralia.com.au and asking to jump on board.
   
  Inbox hitting 1k and doing a spring clean of all those businesses you’ve signed up for? You can also unsubscribe or request fewer emails by going to the bottom of any of our emails and clicking the ‘unsubscribe me’ link - (we’ll miss you though!).